During the COVID-19 Virus Pandemic Helping Hands is not requiring any paperwork or signatures. Families are encouraged to visit the allowed 2 -times per month during this challenging time. Pre-packed boxes (according to family sizes) are being given out at the door in an effort to comply with the current social isolation recommendations.
Welcome to Helping Hands of Roseville's webpage and this client assistance section. If you have not visited the Pantry before, this page aims to help prepare you for that first visit and hopefully answer questions you might have before arriving.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
WHO IS ELIGIBLE for FOOD PANTRY ASSISTANCE?
WARREN County residents. Proof of residence is not required.
FAMILIES MAY VISIT THE PANTRY TWICE EACH MONTH
WHAT TO EXPECT WHEN YOU ARRIVE:
Doors open at 9 a.m. on Mondays, 3 p.m. on Thursdays.
If a waiting line has formed, numbers will be handed out at the door when it is opened. Otherwise, come in and pick up a number from the table outside the pantry's door. (First door on the left.) If you are a new client, ask at the sign-in desk for the New Client form to fill out while you wait. (Be sure to pick up a number as well.)
On your initial visit you will be asked to fill out a form that provides the Pantry with your name, address, phone number. This form will be signed each time you visit the food pantry. An additional sheet will be signed if you meet the Annual Income Guidelines as set by the Illinois Emergency Food Assistance Program. On following visits the intake staff will ask to make sure information is current and up to date in your file. Privacy protection is important to us; your information will be carefully guarded. If you are unable to sign the The Emergency Food Assistance Program (EFP) form because your income exceeds the allowable amount to receive government-issued commodities, you will still be able to choose from the additional food the Pantry has in stock.
Once your number is called you will be accompanied through the food aisles by a pantry volunteer who will assist you as you make your selections from the various food options. Helping Hands is a "Client Choice" shopping experience. It is much appreciated if you bring along your own reusable bags.
Groceries must be carried from the exit door to your vehicle. Carts can not be taken out of the building. Assistance is available in most circumstances.
IF YOU ARE UNABLE TO VISIT THE PANTRY YOURSELF... You may authorize someone else to do the shopping for you by signing a PROXY STATEMENT. The signed form is brought to the pantry by your selected individual where he/she will sign it in the presence of the intake staff. A new proxy statement is required for each visit. Print a PROXY STATEMENT from here. (Please note: as of July 1, 2019, all proxies must be the July 1, 2019 through June 30, 2020 edition. Discard any outdated forms you may have and print the new version from the Proxy Statement link above.) Please NOTE: Effective December 1, 2019... A signed proxy form is required at the time of pick-up. Helping Hands cannot accept hand-written notes or agree to allow a proxy to be returned at a later date.
We regret any inconvenience this may cause.
If weather conditions are hazardous or if Monmouth-Roseville cancels school or releases early for snow or ice, The Helping Hands of Roseville will close. Closings will be listed on WRAM 1330 AM, WMOI 97.7 FM and WQAD Channel 8.