Families are encouraged to visit the allowed 4 times per month. We have gone back to client choice, where you can choose your own items, OR we can pack boxes (according to family sizes) for you!
Welcome to Helping Hands of Roseville's webpage and this client assistance section. If you have not visited the Pantry before, this page aims to help prepare you for that first visit and hopefully answer questions you might have before arriving.
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In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
DURING THE COVID-19 Crisis, Warren County residents may visit more than twice each month, if needed.
WHO IS ELIGIBLE for FOOD PANTRY ASSISTANCE?
WARREN County residents. Proof of residence is not required.
FAMILIES MAY VISIT THE PANTRY FIVE TIMES EACH MONTH
WHAT TO EXPECT WHEN YOU ARRIVE:
Doors open at 9 a.m. on Mondays, 3 p.m. on Thursdays.
There is a new parking arrangement at the Pantry. Clients will not be coming in to pick up a number but will wait in their car in a line in the designated area of the parking lot. You will be served in the order you are parked in the line. Once you move from the waiting area to the loading area, please come in to pick-up your groceries.
On your initial visit you will be asked to fill out a form that provides the Pantry with your name, address, phone number. This form will be signed each time you visit the food pantry. An additional sheet will be signed if you meet the Annual Income Guidelines as set by the Illinois Emergency Food Assistance Program. On following visits the intake staff will ask to make sure information is current and up to date in your file. Privacy protection is important to us; your information will be carefully guarded. If you are unable to sign the The Emergency Food Assistance Program (EFP) form because your income exceeds the allowable amount to receive government-issued commodities, you will still be able to receive from the additional food the Pantry has in stock.
IF YOU ARE UNABLE TO VISIT THE PANTRY YOURSELF... You may authorize someone else to do the shopping for you by signing a PROXY STATEMENT. The signed form is brought to the pantry by your selected individual where he/she will sign it in the presence of the intake staff. A new proxy statement is required for each visit. Print a PROXY STATEMENT from here. (Please note: as of July 1, 2022, all proxies must be the July 1, 2022 through June 30, 2023 edition. Discard any outdated forms you may have and print the new version from the Proxy Statement link above.) Please NOTE: A signed proxy form is required at the time of pick-up. Helping Hands cannot accept hand-written notes or agree to allow a proxy to be returned at a later date.
We regret any inconvenience this may cause.
If weather conditions are hazardous or if Monmouth-Roseville cancels school or releases early for snow or ice, The Helping Hands of Roseville will close. Closings will be listed on WRAM 1330 AM, WMOI 97.7 FM and WQAD Channel 8.
Helping Hands of Roseville is now on FACEBOOK Like our page and get updates as they happen, including weather closing.